In this episode, DrBicuspid.com's Editor-in-Chief Kevin Henry and Dr. Roger Levin discuss the critical importance of five-star customer service in the dental industry, particularly with the new patient experience.
They explore the financial value of new patients, the significance of effective scheduling, and the role of scripting in enhancing customer service. Levin emphasizes the need for dental practices to create a welcoming environment, build trust, and treat patients like friends to ensure long-term relationships and referrals. The conversation highlights actionable strategies for dental teams to implement to elevate their service and practice success.
Learn more about Dr. Levin.
Podcast takeaways
- New patients are significantly more financially valuable than current patients.
- Effective customer service is essential for attracting and retaining new patients.
- Scheduling new patients conveniently can greatly impact practice production.
- Using power words in communication can enhance the patient experience.
- Creating a welcoming environment is crucial for new patient satisfaction.
- Building trust with patients leads to long-term relationships and referrals.
- Scripting can improve communication and service quality in dental practices.
- Treating patients like friends fosters loyalty and trust.
- Five-star service differentiates practices in a competitive market.
- Practices should focus on making the patient experience easy and convenient.
