In this episode, Kevin Henry, editor in chief of DrBicuspid.com and Dr. Roger P. Levin discuss the critical role of office managers in dental practices, emphasizing the need for comprehensive training and leadership skills. They explore the challenges office managers contend with, the complexities of modern dental practices, and the importance of creating a positive workplace culture.
The conversation highlights the necessity for office managers to be well equipped to handle various responsibilities, from managing staff to tracking performance indicators, ultimately allowing dentists to focus on patient care.
Podcast takeaways
- Most office managers lack formal management training.
- The Levin Group Manager Mastery Program aims to elevate office managers to chief operating officer-level roles.
- Office managers must manage both the team and the doctors effectively.
- Dentistry is becoming increasingly complex, requiring skilled management.
- Staffing challenges are a top concern for dental practices.
- Office managers should implement systems and track key performance indicators.
- A culture of positivity is essential for a successful practice.
- Training should be experiential, not just theoretical.
- Confidence in office managers is crucial for practice success.
- Leadership training for office managers is often overlooked.
