DrBicuspid.com is thrilled to launch a six-part podcast series with Dr. Roger Levin, a regular contributor to DrBicuspid.com and founder of Levin Group, on five-star customer service in the dental practice, what it means, why it's important, and how you can get there.
We kick off the series today with some thoughts from Dr. Levin on how exceptional customer service can lead to increased patient retention, better reviews, and overall practice success.
Levin also emphasizes that customer service is a skill that can be developed and is essential for creating a positive patient experience. Our conversation also touches on the unique nature of dental practices as boutique businesses and the need for hiring staff with the right personality traits to enhance customer service.
Podcast takeaways
- Customer service is essential for building a successful dental practice.
- Five-star service leads to better patient retention and satisfaction.
- Patients expect a boutique experience in dental practices.
- Customer service is a skill that can be trained and developed.
- Expectations significantly factor into patient satisfaction.
- Hiring for personality and energy is crucial for customer service roles.
- Great customer service can turn negative expectations into positive experiences.
- Practices with strong customer service have larger patient bases.
- The dental industry must focus on creating value in every patient interaction.
- Ongoing training is necessary to maintain high levels of customer service.
