In this episode of the DrBicuspid.com Podcast, Kevin Henry and Dr. Roger P. Levin discuss the importance of customer service in dental practices.
They explore how viewing patients as customers enhances their experience and can lead to better practice growth. Dr. Levin shares practical tips for creating a five-star customer experience, emphasizing the significance of smiling, giving compliments, and actively listening to patients. The conversation highlights the need for dentists and their teams to focus on building relationships with patients to foster trust and satisfaction.
Learn more about Dr. Levin.
Podcast takeaways
- Think of your patients as real customers.
- A great customer experience leads to happy patients and more referrals.
- Smile all the time; it's a universal way of saying "I like you."
- Every patient should receive a compliment during their visit.
- Calling patients at night can significantly enhance customer service.
- Recognizing patient birthdays can create a personal connection.
- Touching patients appropriately can help relax them.
- Listening to patients without interrupting is crucial for building trust.
- Making eye contact shows patients they are valued and heard.
- Great customer service in dentistry can be energizing and fun.
