Laura Hatch

Dental Practice
5 key performance aspects for new dental office receptionists
Does your practice need to hire a receptionist? Have you thought about the receptionist's role and how the team member can rock the position's responsibilities? Laura Hatch, founder of Front Office Rocks, has thought about it and offers five key performance aspects for new receptionists.
July 16, 2018
2018 01 10 19 29 6759 Hatch Laura 20180110192623
Dental Practice
Cancellations and no-shows: A fee will not fix the problem
Every practice is faced with the issues of patient cancellations and no-shows. Many practices charge patients a fee when they don't show for their appointments, but Laura Hatch, founder of Front Office Rocks, has a different strategy that may lead to better communication with your patients and a fuller schedule.
April 9, 2018
2018 01 10 19 29 6759 Hatch Laura 20180110192623
Dental Practice
3 ways to become a proactive practice
There are essentially two types of dental practices: reactive practices and proactive practices, writes Laura Hatch, founder of Front Office Rocks, a dental practice front office training firm. If you are concerned your practice is in the reactive category, Hatch offers three practical ideas to help your practice change that to increase your productivity.
January 10, 2018
2018 01 10 19 29 6759 Hatch Laura 20180110192623
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Man arrested for allegedly shooting woman at dental practice
A 74-year-old man allegedly shot a woman inside a dental practice, fled, and turned the gun on himself before he was arrested.
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Delta Dental of Va. hit with breach, affecting 146K
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A former dental office employee accused of stealing more than $600,000 from her employer was arrested on November 18.
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Two dentists have agreed to pay more than $700,000 to resolve federal and state false claims allegations.
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