Laura Hatch[email protected]Dental Practice5 key performance aspects for new dental office receptionistsDoes your practice need to hire a receptionist? Have you thought about the receptionist's role and how the team member can rock the position's responsibilities? Laura Hatch, founder of Front Office Rocks, has thought about it and offers five key performance aspects for new receptionists.July 16, 2018Dental PracticeCancellations and no-shows: A fee will not fix the problemEvery practice is faced with the issues of patient cancellations and no-shows. Many practices charge patients a fee when they don't show for their appointments, but Laura Hatch, founder of Front Office Rocks, has a different strategy that may lead to better communication with your patients and a fuller schedule.April 9, 2018Dental Practice3 ways to become a proactive practiceThere are essentially two types of dental practices: reactive practices and proactive practices, writes Laura Hatch, founder of Front Office Rocks, a dental practice front office training firm. If you are concerned your practice is in the reactive category, Hatch offers three practical ideas to help your practice change that to increase your productivity.January 10, 2018Page 1 of 1Top StoriesLegal IssuesDentist allegedly solicits employee for inappropriate favorA dentist faces criminal charges after allegedly attempting to pay a receptionist at the practice he jointly owns for a sexual favor.DenturesThese patients may be more likely to experience denture failureOral-Systemic LinkPatients with lupus, RA may want to wake up on oral healthSmile DesignClinical tip: A different way to get an accurate tooth marginLegal IssuesCyberattack hits DSO Chord Specialty Dental, affecting 170K