In this interview with Dr. Paul Homoly, we discuss the Four Chiefs, which are chief condition, chief disability, chief benefit, and chief fit issues. Discovering the Four Chiefs for new complex patients is the objective of the new patient interview. The Four Chiefs Conversation has been instrumental in helping dentists develop trust and retain patients, as well as grow their practice.
Learn more about Dr. Homoly. Watch a previous podcast focused on the standard of care versus the standard of caring referenced in this episode.
Podcast takeaways
- The standard of care refers to accepted best practices in dentistry.
- The standard of caring focuses on understanding the patient's experience.
- Curiosity is essential in patient conversations.
- The chief complaint is an inadequate inquiry for complex care.
- The Four Chiefs Conversation enhances patient understanding.
- Patients want to feel understood, not just educated.
- Listening is crucial in patient interactions.
- The fit issue considers the patient's life circumstances.
- Effective communication can lead to better patient outcomes.
- Building relationships with patients improves care satisfaction.
