In this conversation, Kevin Henry and Dr. Roger P. Levin discuss the critical aspects of customer service in dental practices, emphasizing the importance of building personal relationships with patients, understanding patient retention, and providing exceptional service.
Levin shares practical strategies for making patients feel valued and ensuring they remain loyal to your practice, highlighting that good customer service is essential for success in the dental field.
This is the fourth in a series on five-star customer service from Levin. You can watch the other episodes below.
Learn more about Dr. Levin at https://levingroup.com/.
Part 1: The art of customer service.
Part 2: Designing a fun and engaging work environment.
Part 3: Creating a winning attitude in your dental practice.
Podcast takeaways
- Make your patients your friends to enhance relationships.
- Understanding personal details about patients fosters loyalty.
- The golden 10: Know 10 personal things about each patient.
- Learn one new thing about every patient at each visit.
- Customer service is key to retaining patients.
- Patients often leave due to poor customer service.
- Help patients navigate dental insurance to retain them.
- Be flexible with appointment scheduling to accommodate patients.
- Younger generations are less loyal to dental practices.
- Keeping existing patients is cheaper than acquiring new ones.
