Do's and don’ts for keeping your team informed

Too many dentists hold on to information that should be shared with the team. For example, if you have a practice vision (which you should!), don’t keep it in a notebook in a desk drawer, share it with your team! How can they help you achieve the vision if they don’t know what it is?

Hold a daily morning meeting. Stress often comes from uncertainty. When people don’t know what’s going on, they make more mistakes, they’re not as invested in their jobs, and they’re more prone to anger and resentment. Use the morning meeting to share information not only about the day’s schedule but also about the practice vision, upcoming initiatives, and progress reports on this year’s goals. 

Don’t overlook other opportunities for information sharing. The morning meeting is an important communication tool, but you can’t expect it to do all the heavy lifting, especially if you’re making changes to practice systems. As the practice owner, you have many other tools to get your message out, including monthly meetings, special meetings, face-to-face interactions, bulletin boards, e-newsletters, and off-site training.

Dr. Roger P. Levin is CEO of Levin Group, a leading practice management and marketing consulting firm. To contact him or to join the 40,000 dental professionals who receive his Practice Production Tip of the Day, visit LevinGroup.com or email [email protected].

The comments and observations expressed herein do not necessarily reflect the opinions of DrBicuspid.com, nor should they be construed as an endorsement or admonishment of any particular idea, vendor, or organization.