In light of its legal battle with revenue cycle management service provider Vyne Dental, Henry Schein’s subsidiary Henry Schein One issued a statement on October 13 reaffirming its commitment to customer trust in dental technology.
Recently, Henry Schein One and Vyne Dental sued each other over having access to information through Schein’s practice management software Dentrix.
“Despite repeated attempts to reach a secure resolution with Vyne Dental, Vyne has escalated its unauthorized access of Dentrix and put customer operations and security at risk,” according to Schein’s press release dated October 13. “Henry Schein One is committed to protecting the security and stability of our customers’ software and patient data.”
Vyne is accusing Henry Schein One of blocking information under the Cures Act, claiming that Henry Schein One is attempting to force users to stop using Trellis, Vyne's revenue cycle management platform. Henry Schein One claims that Vyne committed computer fraud.
“Henry Schein One will continue to defend our customers, their data, and the security and integrity of the Dentrix platform,” according to the statement.
Furthermore, Henry Schein One stated that filing its lawsuit reaffirms its commitment to safeguarding customer data, promoting system reliability, and enabling responsible innovation across the dental industry.
