DentalEZ Group has launched its new 360° Customer Care Program, a comprehensive online customer service tool for all StarDental customers.
The program is an extension of DentalEZ Group's professional and preventive maintenance and repair support program, according to the company.
Geared toward all dental professionals and distribution partners, the program provides a newly designed repair support program that provides labels for repair requests and also a collection of educational and training resources for all StarDental products.
A key feature of the 360° Customer Care Program is a new repair request form that provides an efficient, no-hassle method of requesting repairs on all StarDental products. The form provides drop-down menus for identifying and immediately reporting the product, repair type, and problem. Users fill in the information, print the repair-request form, and press the submit button. A prepaid UPS label is available to be shipped along with the repair form and product being sent for repair.
Visitors of the 360° Customer Care Program have access to the following pertaining to StarDental's line of products:
- Maintenance and repair videos
- Instructional manuals
- Product brochures
- Maintenance check sheets
- Warranty registration forms
For more information on DentalEZ's new 360° Customer Care Program, visit www.dentalez.com/360customercare.
