The staffing crisis we are currently facing will be with us for a while. While it represents a legitimate problem, you should also view it as an opportunity. Practices will need to create new methodologies for training team members, building powerful cultures, and recruiting the right employees.
Don’t forget to cross-train the team. Cross-training is now essential for all major jobs and tasks in the practice. You don’t want to be in a position where you lose a key team member and no one else knows how to do that job. To avoid this quandary, have at least two team members who understand how to perform each major function so the practice continues to function efficiently if it must search for a new team member. Furthermore, receiving training in new areas will be an attractive benefit for newly hired team members.
Dr. Roger P. Levin is CEO of Levin Group, a leading practice management and marketing consulting firm. To contact him or to join the 40,000 dental professionals who receive his Practice Production Tip of the Day, visit LevinGroup.com or email [email protected].
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