Incomplete treatment is often unnoticed or ignored in the day-to-day pace of a dental practice. There are many treatment plans presented and recommendations made that either never get scheduled, are canceled, or go undone because no final decision is made by the patient. Practices should think of incomplete treatment as an opportunity. Completing incomplete treatment is one of the best production-boosting strategies of all time.
Remind patients about incomplete treatment. For patients who reject treatment, remind them about the recommended treatment at each hygiene visit. This should be done subtly and politely, but it should take place every single time as a systematic approach.
Don't forget to discuss insurance benefits. For patients who have insurance benefits that have run out, follow up with them in the first week of January of the following year to let them know their benefits have renewed and you are calling to schedule them for treatment.
Dr. Roger P. Levin is CEO of Levin Group, a leading practice management and marketing consulting firm. To contact him or to join the 40,000 dental professionals who receive his Practice Production Tip of the Day, visit LevinGroup.com or email [email protected].
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