Dos and don'ts for practice management: Changing practice systems for a changing practice

As soon as a dental practice implements new management systems -- with targets, documentation, scripting, and trained team members in place -- the countdown to system replacement begins. In fact, the more effective the systems are, the sooner they will need to be replaced. As a practice grows and conditions change, tweaking and adjustments can only go so far. Practice owners must learn to recognize when systems that once drove growth have begun to slow it down … and replace them.

Monitor system performance closely.

Once new systems are implemented, begin tracking results against targets. Initially, you'll be watching for ways to adjust both system and staff performance for maximum efficiency. As time goes by, you will also be on the alert for signs that the system itself is getting ready for retirement.

Don't let bottlenecks and stress build up.

Inevitably, as small changes are made to adapt systems to evolving conditions, bottlenecks form, steps take longer and staff members begin showing signs of stress. These signs tell you it's time for new systems.