What we have learned after working with thousands of practices is that patients, unless gently and intentionally directed otherwise, pick options that are not in the best interest of the practice. When we talk about taking control of someone, it sounds almost sinister; however, in this case, it is meant to create five-star customer service.
Schedule all complex cases in the morning. Scheduling complex cases in the morning when the doctor and team are fresh can allow the day to become easier and easier as it progresses, which decreases fatigue and burnout.
Don't forget to schedule all new patients to be seen within five to seven days. Scheduling new patients quickly increases the number of new patients who present for the appointment and accept treatment.
Dr. Roger P. Levin is CEO of Levin Group, a leading practice management and marketing consulting firm. To contact him or to join the 40,000 dental professionals who receive his Practice Production Tip of the Day, visit LevinGroup.com or email[email protected].
The comments and observations expressed herein do not necessarily reflect the opinions of DrBicuspid.com, nor should they be construed as an endorsement or admonishment of any particular idea, vendor, or organization.
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