As the practice leader, you are responsible for keeping team members informed and inspired. Outline the day's schedule in the morning meeting, frequently thank and compliment staff, or give encouragement when challenges arise. Just make sure that every interaction is clear and positive.
Learn to limit time-consuming chats with other team members. There will be times when a fellow team member wants to talk, but you need to get something done. How can you cut off the conversation without seeming rude? Suggest talking later, when you won't be preoccupied with a pressing task. Most people will respect your need to focus on your job. Needless to say, the same should apply when the roles are reversed.
Don't forget to support and encourage the team. Clear communication and supportive coaching become more critical as the practice grows. A good leader helps individuals reach their potential. As the leader of the practice, you need to empower team members, individually and collectively, to succeed in their positions.
Roger P. Levin, DDS, is the CEO of Levin Group, a leading dental management consulting firm, and one of the most sought-after speakers in dentistry. Dr. Levin has authored 65 books and more than 4,000 articles on dental practice management and marketing. You can sign up for the Levin Group Tip of the Day.
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