Dos and don'ts for superior collections

Master dental insurance

Dental insurance companies can have many different policies with varying requirements depending on the company. By managing this process carefully, practices can save time and labor expenses, especially if patients are well-educated regarding what their dental insurance covers and what it doesn't.

Collect co-pays at the time of service. Most dental insurance now has a co-pay. The practice should collect this at the time of service. Patients should always be informed that any additional fees not covered by dental insurance are also their responsibility.

Don't forget to double-check insurance claims. The team should verify all claims before submitting so the insurance company has no reason to delay making payment. Double-check all insurance codes. Missing information can add extra weeks or even months before the practice is reimbursed for its services.