RSA has broadened its ENCOMPASS IT Support offering to include technology support designed for dental practices. ENCOMPASS DDS is built to assist a dental office with the tasks associated with minimizing operatory downtime, maximizing productivity, and protecting its systems, according to a company press release.
For a fixed monthly fee, RSA provides proactive and reactive technical support for desktops, servers, and operatories. "Encompass DDS IT Support blends proactive monitoring and help desk with onsite support to provide an IT support offering that helps dental practices focus on running day-to-day operations and not worry about technology," the company said.
Product features include:
- Network monitoring: Technicians are alerted to potential problems, which allows them to respond quickly to resolve issues. Proactive, 24/7 monitoring also provides information to identify areas where technology can streamline or improve operations.
- Help desk: RSA Technical Assistance Center provides one phone number to call for immediate support by certified technicians.
- Vendor management: RSA will act as a central point of contact, maintaining service changes, updates, and expirations.
- Application support: Advanced support for dental practice management software such as Dentrix, EagleSoft, and Easy Dental.
- Security: Network security is administered through patch management and firewall support to help ensure HIPAA compliance.
RSA also offers business continuity services that ensure dental facilities, medical records, equipment, systems, documentation and vendors are considered in disaster recovery procedures.
