Your treatment of patients is very important, and I don't just mean administering dental care. To increase patient loyalty, regular visits, and referrals, treat patients in ways that show how much you value them. If you don't schedule new patients within seven to 10 days, welcome them warmly, and offer nice amenities or keep to the schedule, they have little reason to stay with your practice.
Show appreciation for patients. Learn about your patients as individuals and be sure to thank them for choosing your practice. These efforts help create a positive patient experience and let patients know they are your No. 1 concern. Along with excellent dentistry and a well-trained team that truly cares for and about patients, exceptional customer service will set your practice apart.
Don't forget to create more value during the patient experience. In uncertain times, patients are looking at every dollar they spend. Concentrate on creating more value for your patients. Improve your customer service. Strive to exceed expectations during every patient interaction. Make sure your reception area is attractive, clean, and well-maintained. Provide amenities, such as water, coffee, and tea. It's amazing how much these seemingly little things can affect the patient experience.
Dr. Roger P. Levin is CEO of Levin Group, a leading practice management and marketing consulting firm. To contact him or to join the 40,000 dental professionals who receive his Practice Production Tip of the Day, visit LevinGroup.com or email [email protected].
The comments and observations expressed herein do not necessarily reflect the opinions of DrBicuspid.com, nor should they be construed as an endorsement or admonishment of any particular idea, vendor, or organization.
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