Dear Practice Management Insider,
Most practices have good customer service, but good is no longer good enough, Dr. Roger P. Levin notes. In the first of a new series focusing on this important aspect of patient growth, he writes that you need to provide great customer service to stand out in today's crowded dental marketplace. Learn more here.
On May 4, the U.S. House of Representatives narrowly passed the American Health Care Act (AHCA), designed to reshape healthcare in the U.S. But how will this potential law impact your practice? Associate Editor Theresa Pablos looks at six ways this bill could change dentistry. Read more here.
In other Practice Management Community news, Scheduling Institute President Jay Geier writes that staff incentives can be a powerful tool for practice growth. He offers incentives to his team and advises his clients to do the same. When administered appropriately, incentives motivate people to expand their current capacity and do more for their jobs. FInd out more here.
One way Medicaid officials look for potential fraud cases is to look at an office's compliance program. Having a comprehensive compliance program in place is a good way to get ahead of any issues, according to Andrew Oreffice, a senior vice president at Benevis Practice Services. Learn more here.
Did you know that five U.S. states already require the use of some diagnostic codes for Medicaid dental claims? As Dr. Mark Jurkovich writes, many procedures performed in a dental office require these codes, and understanding them can help your patients and your practice. Read more here.
Also in the Practice Management Community, you'll find the following recent practice management industry news:
- U.S. House passes bill to repeal and replace Obamacare.
- Sun Life to acquire new dental network.
- Gentle Dental adds practices in Boston area.
