JP Morgan Chase and Capital One will implement an enhanced dispute resolution process for victims of "unfair and deceptive sales practices" and a credit-billing scheme by some high-volume dental clinics in Massachusetts, according to state Attorney General Martha Coakley's office.
In September 2008, the attorney general's office filed a lawsuit against 15 individuals and corporations involved in the management and operation of Coast Dental and Spectrum Dental of Fall River and Sierra Dental of Weymouth.
Although Unicorn Financial Services -- acquired by JP Morgan Chase in March 2008 -- and Capital One provided patient financing for patients at Coast Dental, Spectrum Dental, and Sierra Dental, they are not part of the lawsuits.
Following discussions with the attorney general's office, JP Morgan Chase and Capital One voluntarily agreed to implement enhanced dispute resolution processes for consumers that the state identified as victims of the dental practices. They will refund disputed amounts paid by consumers plus fees and charges that accrued on those amounts that consumers paid, waive disputed account balances, and update or delete the disputed information from credit reports.
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