Kool Smiles, a network of dental offices in Atlanta with a mission to expand access to high-quality dental care to underserved children and young adults, has replaced its traditional telephony system with a voice-over-IP system that has reduced the group's communications costs by 40%, according to the company.
Working with communications infrastructure provider Ingate Solutions, Kool Smiles said it has shifted more than 35,000 calls a day to toll-free Internet telephony, which is now live on 1,800 handsets.
"Reducing costs and streamlining our support organizations enables us to focus more resources on our clinical and community responsibilities," said Mark Blomquist, co-founder of Kool Smiles. "Ingate's solutions provide the level of security necessary for this medical environment and the tools to make the interface to the service provider hassle-free. The Ingate products also offer us the flexibility we need to scale up as we roll out new dental offices."
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