Mark Williamson[email protected]Dental PracticeHold on: How your on-hold message affects your practiceYou've probably talked with your team about not putting patients on hold when they call your office, but sometimes it is necessary to do so. But rather than considering this lost time to reach your patients, you can use hold time to your practice's advantage to boost profitability and customer service, according to Mark Williamson, CEO of an audio branding agency.December 4, 2017Page 1 of 1Top StoriesLegal IssuesDental center where child died forced to shutter some operationsNorth Carolina ordered a dental surgery center where a toddler underwent surgery and later died to close several rooms due to compliance issues.PediatricsKids with sickle cell disease at greater risk of needing oral healthcareOffice ManagementHow dental practice owners can beat higher operating costsInfection ControlHow smart biomaterials may combat dental infections in the futureInfection ControlAntibiotics before dental procedures may not reduce risk of PJIs