Mark Williamson[email protected]Dental PracticeHold on: How your on-hold message affects your practiceYou've probably talked with your team about not putting patients on hold when they call your office, but sometimes it is necessary to do so. But rather than considering this lost time to reach your patients, you can use hold time to your practice's advantage to boost profitability and customer service, according to Mark Williamson, CEO of an audio branding agency.December 4, 2017Page 1 of 1Top StoriesOral BacteriaUltrasound may zap biofilms in the futureHigh-intensity focused ultrasound might be effective in eliminating biofilms from titanium dental implant surfaces, reports research recently published in the International Journal of Implant Dentistry.Office ManagementHow to keep your RCM moving when dental patient flow slowsDental Hygiene5 steps to instantly find the dental career you've always wantedPatient CommunicationDr. Tom Giacobbi on patient communication and personalizationDental EducationDental students may not be ready for emergencies