Mark Williamson[email protected]Dental PracticeHold on: How your on-hold message affects your practiceYou've probably talked with your team about not putting patients on hold when they call your office, but sometimes it is necessary to do so. But rather than considering this lost time to reach your patients, you can use hold time to your practice's advantage to boost profitability and customer service, according to Mark Williamson, CEO of an audio branding agency.December 4, 2017Page 1 of 1Top StoriesLegal IssuesTroubled dental manager indictedA dental manager who was charged in May with falsely representing himself as a dentist faces new charges.Practice Management SoftwareThe keys to identifying the right dental technology and KPIsOffice ManagementWhen you know better, do better: A journey of lifelong learning and growth for dental managersOffice ManagementImproving your schedule raises your productionSponsor ContentCandid Conversations