Lisa Knowles, DDS

Dental Practice
How practices can best manage inappropriate patient behaviors
Dr. Lisa Knowles addresses an important topic: managing -- and addressing -- inappropriate patient behaviors. As Dr. Knowles writes, these situations must be addressed with empathy and directness.
November 14, 2018
2016 08 05 13 04 56 163 Knowles Lisa 400
Dental Practice
Are you all on the same page in your practice?
Being and remaining on the same page are constant demands of any dental office, writes Dr. Lisa Knowles. As technologies change and philosophies evolve, there is a constant need to update communication between the professionals and the patients. Dr. Knowles offers five practical ideas to ensure everyone in your practice is on the same page.
June 20, 2018
2016 08 05 13 04 56 163 Knowles Lisa 400
Dental Practice
6 practical tips to minimize your stress
Dr. Lisa Knowles has heard many stories from colleagues about stresses that are seemingly beyond their control, such as business partner and family issues. Her solution to trying to minimize the stress these situations create is to prepare. She offers six practical tips to help you in your practice and your life.
May 2, 2018
2016 08 05 13 04 56 163 Knowles Lisa 400
Dental Practice
Treating our transgender patients
About 1 million people in the U.S. may identify as transgender, according to recent research. While Dr. Lisa Knowles understands all too well that there can be a learning curve with these patients, she asks all dental team members to focus on what makes us similar as opposed to what might be different
February 12, 2018
2016 08 05 13 04 56 163 Knowles Lisa 400
Dental Practice
Second Opinion: Trust
In this Second Opinion, Dr. Lisa Knowles discusses the fallout that occurs when healthcare practitioners abuse the trust placed in them. Using a prominent case of patient abuse as an illustration, she writes that all practitioners lose credibility when one person in the professional community errs in judgment.
December 18, 2017
2016 08 05 13 04 56 163 Knowles Lisa 400
Dental Practice
'But I brush'
How many times have you had a patient tell you how often they brush and floss after you've had to deliver the news that they have several cavities. Dr. Lisa Knowles faces that scenario more frequently than she would like, and she explores why patients aren't getting the message and what dentists can do.
September 17, 2017
2016 08 05 13 04 56 163 Knowles Lisa 400
Patient Communication
How to create a patient communication loop
If you are not used to creating a communication loop with others, or if you have no idea what a communication loop is, you are probably missing out on stronger relationships with those around you, writes Dr. Lisa Knowles. In her latest column, she defines this concept of a communication loop and shows how it can help your practice.
July 17, 2017
2016 08 05 13 04 56 163 Knowles Lisa 400
Dental Practice
What is your relationship with power and control?
Dr. Lisa Knowles wanted to know more about her team and how they could work together better. So her office took a personality test. The results reminded her that we all have power and control issues. But the real issue, she writes, is when you try to lead your team without knowing their personalities -- or your own.
June 4, 2017
2016 08 05 13 04 56 163 Knowles Lisa 400
Dental Practice
10 tips for communicating with your customers
All practices want their patients to come back and also tell all of their friends about the practice, writes Lisa Knowles, DDS. But the kind of customer service that brings your patients back doesn't just happen. In her latest column, she offers 10 tips to help improve your practice's relationships with your patients.
March 20, 2017
2016 08 05 13 04 56 163 Knowles Lisa 400
Dental Hygiene
How an incarcerated patient changed my mind on sugar
Dr. Lisa Knowles took a three-week vacation -- from sugar, grains, and dairy. This cleanse and a recent interaction with an incarcerated teenager with a beautiful smile has her reconsidering how she communicates with her patients and their parents about oral healthcare.
January 9, 2017
2016 08 05 13 04 56 163 Knowles Lisa 400
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