Lisa Knowles, DDS[email protected]Dental PracticeHow practices can best manage inappropriate patient behaviorsDr. Lisa Knowles addresses an important topic: managing -- and addressing -- inappropriate patient behaviors. As Dr. Knowles writes, these situations must be addressed with empathy and directness.November 14, 2018Dental PracticeAre you all on the same page in your practice?Being and remaining on the same page are constant demands of any dental office, writes Dr. Lisa Knowles. As technologies change and philosophies evolve, there is a constant need to update communication between the professionals and the patients. Dr. Knowles offers five practical ideas to ensure everyone in your practice is on the same page.June 20, 2018Dental Practice6 practical tips to minimize your stressDr. Lisa Knowles has heard many stories from colleagues about stresses that are seemingly beyond their control, such as business partner and family issues. Her solution to trying to minimize the stress these situations create is to prepare. She offers six practical tips to help you in your practice and your life.May 2, 2018Dental PracticeTreating our transgender patientsAbout 1 million people in the U.S. may identify as transgender, according to recent research. While Dr. Lisa Knowles understands all too well that there can be a learning curve with these patients, she asks all dental team members to focus on what makes us similar as opposed to what might be differentFebruary 12, 2018Dental PracticeSecond Opinion: TrustIn this Second Opinion, Dr. Lisa Knowles discusses the fallout that occurs when healthcare practitioners abuse the trust placed in them. Using a prominent case of patient abuse as an illustration, she writes that all practitioners lose credibility when one person in the professional community errs in judgment.December 18, 2017Dental Practice'But I brush'How many times have you had a patient tell you how often they brush and floss after you've had to deliver the news that they have several cavities. Dr. Lisa Knowles faces that scenario more frequently than she would like, and she explores why patients aren't getting the message and what dentists can do.September 17, 2017Patient CommunicationHow to create a patient communication loopIf you are not used to creating a communication loop with others, or if you have no idea what a communication loop is, you are probably missing out on stronger relationships with those around you, writes Dr. Lisa Knowles. In her latest column, she defines this concept of a communication loop and shows how it can help your practice.July 17, 2017Dental PracticeWhat is your relationship with power and control?Dr. Lisa Knowles wanted to know more about her team and how they could work together better. So her office took a personality test. The results reminded her that we all have power and control issues. But the real issue, she writes, is when you try to lead your team without knowing their personalities -- or your own.June 4, 2017Dental Practice10 tips for communicating with your customersAll practices want their patients to come back and also tell all of their friends about the practice, writes Lisa Knowles, DDS. But the kind of customer service that brings your patients back doesn't just happen. In her latest column, she offers 10 tips to help improve your practice's relationships with your patients.March 20, 2017Dental HygieneHow an incarcerated patient changed my mind on sugarDr. Lisa Knowles took a three-week vacation -- from sugar, grains, and dairy. This cleanse and a recent interaction with an incarcerated teenager with a beautiful smile has her reconsidering how she communicates with her patients and their parents about oral healthcare.January 9, 2017Page 1 of 4Next PageTop StoriesLegal Issues$4M awarded to ex-inmate due to lack of dental careA U.S. jury awarded $4.3 million to a man who claimed he was denied adequate dental treatment while serving time at a state prison for reportedly setting off explosives.Practice TrendsDental students may embrace AISmile DesignClinical tip: How to help dental patients with a gag reflexPractice Trends3 real ways AI is transforming the dental industry, and what you should implement nowInfection ControlDr. Tom Giacobbi on recent laws and DUWLs
