Tennessee's attorney general (AG) is offering guidance to consumers in the state who have been impacted by the sudden closure of Allcare Dental & Dentures.
Allcare operated dental practices at three locations in Tennessee, along with facilities in several other states. Efforts are under way to coordinate with other state attorneys general to address complaints from patients outside Tennessee.
"We are always concerned when a business closes abruptly, especially in light of the allegations from some Tennesseans who say they did not get what they paid for or who do not have access to their dental records," said Attorney General Bob Cooper in a press release. "We intend to get as much information as possible to determine how to best proceed to get help for consumers who have complaints or need access to their medical information."
When a business closes suddenly, Cooper stressed, it is important for consumers to act quickly to help minimize any potential loss. For Allcare patients who prepaid for services, they should contact their credit card company, bank, or the financing company used to dispute any charges for services not rendered, the AG's office recommended.
Allcare patients should also keep records of all transactions to assist investigators and to support any possible legal claims; gather receipts, invoices, or bills that show what items were ordered, what was paid, and when delivery was promised; and keep any phone records or any notes that indicate which company employees they spoke with and when those conversations occurred.
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