3Shape has launched the LABcare program, a customer-centric business model that backs labs with a support network, new technologies through annual upgrades, and access to training and learning channels.
The LABcare program is automatically offered to every 3Shape Dental System subscribed user, according to the company. It is designed to give labs a competitive edge, a future secure CAD/CAM investment, and added value because it directly addresses support, training, and upgrading -- three critical areas for labs using digital technologies, 3Shape said.
Access to annual system releases plus continuous updates and changes are included in the LABcare package. Releases and updates include new functionality, tools, more indications, added libraries, and beneficial interfaces to third-party systems. 3Shape additionally gives users access to various scanner trade-in programs, allowing them to upgrade their scanner and PC at attractive prices.
LABcare gives subscribed users access to 3Shape's worldwide support network that is structured to provide rapid assistance when and where they need it -- in their local language and time zone. 3Shape boosts its first-line reseller support network with its own second-line support force of more than 30 in-house experts covering over 12 languages.
3Shape has dedicated support and service centers in all major regions, including the U.S., South America, Scandinavia, Germany, Italy, Poland, Ukraine, and China. 3Shape's centers provide local hardware maintenance and diagnostics services performed by authorized technicians.
