Practice Management Insider: Make the most of your practice management software

Dear Practice Management Insider,

You likely use practice management software, but do you know how to make the most of it? Practice management expert Lee Bentz outlined how dental practices can analyze their success using key performance indicators at the recent California Dental Association's CDA Presents 2018 meeting in Anaheim, CA. Read more here.

When you are considering taking the step into multipractice ownership, what does it take to get funding for these acquisitions? In an another presentation at CDA Presents, Matthew Christie of Bank of America discussed five aspects that banks consider for practice acquisition loans. Find out more here.

In other Practice Management Community news, can you identify the "never events" in dentistry -- patient care incidents that safety experts agree should never happen? The concept of these never events is familiar in medicine, but its use in dentistry is more limited. An international team of researchers developed a list of dental never events that goes beyond wrong-tooth extraction. Learn more here.

Your front desk team is the first and most consistent point of contact for all your patients. It is important that your front desk team project a positive, upbeat, and welcoming attitude in every patient interaction, notes Dr. Roger P. Levin. Whether making appointments, taking payments, or answering questions, your front desk team has the power to make patients feel good about your practice. Read more here.

Also in the Practice Management Community, you'll find the following recent industry news:

• Arizona has become the seventh state to allow dental therapists to practice.
• Patterson Dental has signed an agreement to distribute and support Solutionreach's dental software products.
• Orthodontic dental support organization Smile Doctors has acquired DN Orthodontics.